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PLEASE TAKE THE TIME TO READ THE TERMS AND CONDITONS OF THIS AGREEMENT UNDER WHICH Elite Computer Care, LLC AGREES TO PROVIDE PREVENTATIVE MAINTENANCE AND SERVICES. DETAILS OF THE PREVENTATIVE MAINTENANCE AND SERVICE AGREEMENT (“hereafter Agreement”) ARE LISTED BELOW. Elite Computer Care HAS THE RIGHT TO DENY AN AGREEMENT WITH ANY COMPUTER BRAND OR COMPUTER MODEL. ONLY DESKTOPS, NOTEBOOKS, AND LAPTOPS QUALIFY UNDER THIS AGREEMENT.
WHAT IS COVERED IN THIS AGREEMENT
Only one computer is covered per Agreement. A computer is described as a monitor, computer unit (comprised of a hard drive, a processor, a dvd/cd-rom drive, a motherboard, etc.), and the two main input devices (keyboard and mouse). If multiple computers are listed on the same Agreement, payment is still arranged on a per computer basis.
At the signing of this Agreement, the location of the computer is specified. If a computer needs service, Elite Computer Care has the right to discontinue the Agreement on a computer that has been moved from its original location. Only computers in the continental United States, Alaska, and Hawaii qualify for this service. The ownership of the computer may be transferred to another party as long as the computer remains in its original location. The client must update Elite Computer Care if the ownership is transferred.
Under this Agreement, preventative maintenance is done three times a year. Preventative maintenance covers a diagnostic test, internal dusting and vacuuming to preserve the life of your computer. Preventative maintenance may require hardware to be removed and replaced. Preventative maintenance does not cover any other labor such as troubleshooting, hardware upgrade, hardware installation, software upgrade, software installation, peripheral connection and installation, or any other computer-related tasks not specified under preventative maintenance. Network related issues are not covered under this Agreement.
IT IS YOUR DUTY TO BACK UP YOUR DATA BEFORE PREVENTATIVE MAINTENANCE OR ANY OTHER SERVICE IS DONE. Elite Computer Care IS NOT LIABLE FOR ANY DATA OR SOFTWARE LOST DUE TO UNFORSEEN OCCURRENCES.
PREVENTATIVE MAINTENANCE APPOINTMENTS
One business week after this Agreement is signed, your computer will be scheduled for preventative maintenance. The second appointment will be scheduled approximately 120 days after the first, and so on. Notebooks and laptops will be serviced twice a year. Service is normally done at the client’s site. During the week of the appointment, you will be contacted by a technician to schedule a date and time that is convenient for you and the technician. If a scheduled appointment is not made within one (1) business week, Elite Computer Care has the right to disregard that appointment time frame and proceed with the next appointment time frame, which is approximately 120 days later. Preventative maintenance is done during normal business hours only.
ASSISTANCE PROVIDED BY THE CLIENT
For onsite service, the client must provide a work space for the technician as well as electricity and a phone line if needed. If this request is not fulfilled, the technician is not required to carry out the service. The technician will provide the other necessary tools to perform the service. The technician has the right to refuse to service a computer if the client fails to properly restrain a pet; threaten the technician verbally or physically; the location or general area of the computer is infested with bugs, rodent, pests, biohazards, animal or human excrement, or chemicals that are determined reasonably unsafe by the technician. The technician also has the right to refuse to service a computer if the technician determines the environment is hostile and/or unsafe. In any of these events, the client will be charged for a service call and the Agreement may be cancelled without a refund.
For residences an adult, someone eighteen years of age or older, must be present at all times.BUSINESS HOURS
Normal business hours are Monday through Friday (9 a.m. to 6 p.m.). Services provided between the hours of 6:01 p.m. and 8:59 a.m Monday through Friday and weekends, will be billed at a different rate. Technician availability may vary.
The recognized holidays are: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. The client will be notified by Elite Computer Careif any changes are made.
RENEWAL OF THE AGREEMENT
Within the last thirty (30) days of the ending of the Agreement, the client must contact customer service to cancel the following yearly Agreement. Elite Computer Care will automatically continue to bill the client if the request for cancellation is not made.
THIRD PARTY INTERVENTION
Elite Computer Care reserves the right to assign its rights and obligations under this Agreement to a qualified third party designated by Elite Computer Care. Quality and performance of the third party is reported to Elite Computer Care upon request or upon the client’s will. This survey will help Elite Computer Care decide on future assignments with a third party.
TERMS OF PAYMENT
On the day of the signing of this Agreement, Elite Computer Care and the client will agree on the payment method. Elite Computer Care reserves the right to deny any monetary exchange that is not suitable at the time of the Agreement. No refund is given if an Agreement is terminated due to the client’s fault or will. All invoices are payable upon receipt. If payment is not received within seven (7) business days, the client will pay an additional fee of 3% per month. No services will be available until the account is paid in full. Elite Computer Care reserves the right to cancel this Agreement if the client fails make any payment when it is due and still collect on the balance.
OTHER SERVICES NOT COVERED UNDER THE PREVENTATIVE MAINTENANCE AGREEMENT BUT ARE OFFERED BY Elite Computer Care
Computer repair, troubleshooting, hardware upgrade, hardware installation, software upgrade, software installation, virus removal, data recovery, attempted data recovery and data transfer are services offered by Elite Computer Care.
If you have an Agreement with Elite Computer Care, computer repair, troubleshooting, hardware upgrade, hardware installation, software upgrade, software installation, data recovery, attempted data recovery and virus removal are offered at a flat rate during normal and evening business hours. Data transfer is done at an hourly rate. Services done without the Agreement are done at an hourly rate.
PREPARE FOR THE CALL OR E-MAIL
To help Elite Computer Care better serve you, please know your computer’s brand name; the computer’s service tag and serial numbers; model and model numbers; and the current version of the operating system you are using.
PREPARE FOR THE ARRIVAL OF THE TECHNICIAN
For assistance provided by the client, please revisit section IV. ASSISTANCE PROVIDED BY THE CLIENT. In addition to the previous section mentioned,further compliance is still needed to help us better serve you. The original software that is included on your computer’s invoice is needed. If the original software is not available, the client must obtain the software before the service can continue. Please explain your problem to the onsite technician to help create a general troubleshooting method. Explaining includes letting the onsite technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what you have done to correct the problem. The onsite technician will contact your computer manufacturer if it is necessary. IF THE CLIENT OR THE CLIENT’S AUTHORIZED REPRESENTATIVES ARE NOT AT THE LOCATION WHEN THE TECHNICIAN ARRIVES, THE TECHNICIAN WILL STANDBY BY FOR A MINIMUM OF 20 MINUTES. IF NO ONE IS PRESENT AFTER 20 MINUTES, THE TECHNICIAN HAS THE RIGHT TO LEAVE THE SITE, AND THE CLIENT WILL STILL BE CHARGED A SERVICE VISIT.
PARTS AND WARRANTY
Elite Computer Care DOES NOT MANUFACTURER ANY HARDWARE AND THEREFORE CANNOT GIVE THE CLIENT A WARRANTY ON THE HARDWARE. THE CLIENT WILL HAVE TO OBSERVE AND COMPLY WITH THE HARDWARE MANUFACTURER’S WARRANTY.
If an onsite technician determines the hardware replacement is needed, you will be given the following options:
At your consent, the onsite technician will contact your hardware manufacturer to have the hardware supplied at the client’s expense and sent to the client’s address.
At your consent, the onsite technician will contact a qualified vendor to have hardware supplied at the client’s expense and sent to the client’s address.
Hard Drive replacement also includes software installation. Software installation includes loading the operating system; installing all hardware related drivers; and installing any software included on the computer’s invoice that is available.
FORCE MAJEURE CLAUSE
Elite Computer Care is not liable for any failure or delay in performance due to any cause beyond Elite Computer Care’s control.
This Agreement sets forth the complete agreement between Elite Computer Care and the Client, and no alterations or modifications of any of the terms of the Agreement will be binding on a party unless evidence by a written amendment signed by the parties. If any provision of this Agreement is held illegal, invalid or unenforceable, the legality, validity or enforceability of the other provisions of this Agreement shall not be affected. The headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.
This Agreement is entered into and shall be construed in accordance with the laws of the Commonwealth of Virginia.
In the event that either party of this Agreement initiates legal action to enforce or interpret this Agreement, the prevailing party shall be entitled to reimbursement from the other party for its reasonable attorney’s fees and costs incurred to enforce or interpret this Agreement
The client will not institute any action in any form arising out of this Agreement more than (12) months after the cause of action has arisen.
HOW TO TAKE ADVANTAGE OF THESE SERVICES
Contact us by e-mail: [email protected]
Visit the website: www.elitepccare.com
Contact us by phone: 1.800.839.0029
Having years of experience in the computer hardware field, the technicians at Elite Computer Care have found it more time consuming and frustrating for the client, as well as the phone technician, to troubleshoot over the phone. Elite Computer Carefinds it much more effective to have a technician dispatched to the client’s site upon a request for a service that Elite Computer Careoffers.
Service is done the next business day of the request. The request is fulfilled on the same day if a technician is available.
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